Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request.Any applicable refund service charge and No-Show fee will be deducted from the amount
refunded.We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 working days after receiving a complete
refund request. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter toapply refund.
Can I be wait-listed for a flight or keep my return travel date open when I book online?
No, for wait-list bookings and itineraries with open dates, please contact our reservation office.
Can I reserve a special meal using the EVA online booking system?
Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. If the special meal you
require is not listed in our meal list online, please contact one of our reservation offices.
If you need special meal services on another airline, please contact the other airline directly but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.
Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.