Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.
After my seat has been selected and confirmed, can I change it online?
Yes, you can use the online seat selection to change your seat.
Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request.Any applicable refund service charge and No-Show fee will be deducted from the amount
refunded.We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 working days after receiving a complete
refund request. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter toapply refund.