Can I change the passenger name after I have completed my purchase online?
The name cannot be changed, but it may be corrected or modified for the following reasons to the same passenger :
- Incorrect spelling
- Reversal of first name and surname
- An incorrect title
- To add an alias
- Name change is not allowed if ticket includes flights operated by other airlines or codeshare flights, purchasing a new ticket is required.
Please contact EVA Air reservation office or your travel agent for the amendment and a service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
Can I use my credit card to buy a ticket for someone else?
Yes, so long as that person is traveling on the same flight with you. If you, as the credit card holder, will not be among the travel party, you must present your credit card and passport/ legally acceptable photo ID to EVA Air and sign an indemnity form.
This can be done in one of two ways:
- Visit any EVA Air office during business hours and at least 48 hours before the passenger's scheduled departure. You must bring your credit card, passport/ legally acceptable photo ID and sign an
Indemnity of Payment form.
- Visit the EVA Air counter at the airport at least one hour before scheduled departure. You must bring your credit card, passport/ legally acceptable photo ID and sign an
Indemnity of Payment form.
If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition,
the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.)
For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing
or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
How will I know when my ticket has been issued?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.
What other products does EVA sell on its website besides tickets?
The EVA website not only allows you to purchase tickets, but also offers the following services:
- Car rental