Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.
Whom should I contact if I did not receive an EVA AIR ELECTRONIC TICKET RECEIPT after completing my purchase online?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact us by Phone at EVA AIR Reservation if you have
not received it. We will resend it to your E-mail address that you provided to us.
What is the Air Passenger Duty (APD) tax? How is the Air Passenger Duty (APD) tax identified on a ticket?
The Air Passenger Duty (APD) tax is a tax collected on departures from airports in the United Kingdom (UK). The Air Passenger Duty (APD) tax can be identified as ‘GB’ in the tax break down section of a fare.
How many passengers can I book with one reservation?
Each transaction may only purchase a total of four tickets(not including infant tickets) and must contain at least 1 adult (over 16 years old), each adult may only bring 1 infant and 1 child. Infant does not occupy a seat, and must be under the age of
2 while traveling. If you wish to buy a ticket for infants or children only, please contact our local ticket center or a travel agency.