Can I change the passenger name after I have completed my purchase online?
Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Infinity MileageLands
member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport. Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.
Can passengers who are not the Infinity MileageLands members use the EVA online booking system? What kind of discount will EVA provide if members buy tickets on the EVA website?
As long as your travel meets the Terms and Conditions that apply to our online booking system, you can make your reservation and buy your ticket on EVA Air’s Web site. Though we welcome your Evergreen Club membership, you do not have to be a member of our
frequent flyer program to book travel online.
To express EVA’s appreciation to all of our frequent flyer members for their support, the EVA website frequently announces promotional fares to only these select members. Please log in with your member data before going to Online Reservation. Members will
be able to view special unannounced promotions with some mileage deductions.
How far in advance can I book my flight?
Reservations can be made from 3-7 hours (depends on flights) to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.
How will I know when my ticket has been issued?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.