Can I change the passenger name after I have completed my purchase online?
Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Infinity MileageLands
member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport. Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
Any changes in your travel date or routing are subject to applicable fare rules/conditions, in addition to seat availability, and passengers need to contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or
ticket may not be accepted upon check-in at the airport and passenger may have to purchase a new ticket for travel on the desired dates and routing.
Is it secure to purchase an air ticket on the website?
Yes, it's secure. While you type in sensitive information such as credit card details to purchase an air ticket on the website, all your personal information will be automatically converted into codes before being securely dispatched over the Internet.
Your personal data will be used to assist EVA AIR in providing better services to you. We will not sell or rent the data to third parties without your consent. For details, please refer to the 'Privacy
& Security Statement ' of EVA AIR Website.
What are the Verified by Visa, MasterCard® SecureCode™ and American Express SafeKey®?
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the
authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers
Verified by Visa, MasterCard® SecureCode™ or American Express SafeKey®, our e-ticketing website will automatically take you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel
(Extra Safety to Your Online Flight Purchase with Verified by Visa, MasterCard SecureCode® and American Express SafeKey®.)