Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
Whom should I contact if I did not receive an EVA AIR ELECTRONIC TICKET RECEIPT after completing my purchase online?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact us by Phone at EVA AIR Reservation if you have
not received it. We will resend it to your E-mail address that you provided to us.
After my seat has been selected and confirmed, can I change it online?
Yes, you can use the online seat selection to change your seat.
How many passengers can I book with one reservation?
Each transaction may only purchase a total of four tickets(not including infant tickets) and must contain at least 1 adult (over 16 years old), each adult may only bring 1 infant and 1 child. Infant does not occupy a seat, and must be under the age of
2 while traveling. If you wish to buy a ticket for infants or children only, please contact our local ticket center or a travel agency.