Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
Any changes in your travel date or routing are subject to applicable fare rules/conditions, in addition to seat availability, and passengers need to contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or
ticket may not be accepted upon check-in at the airport and passenger may have to purchase a new ticket for travel on the desired dates and routing.
Can I change the passenger name after I have completed my purchase online?
Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Infinity MileageLands
member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport. Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.
If I already have a ticket, can I make a reservation through the online booking system?
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.
How do I purchase a seat for my infant less than 2 years of age?
Infant tickets occupying a seat may cost as much as child or an adult ticket. Please contact our Ticketing Department or your travel agency.