Whom should I contact if I did not receive an EVA AIR ELECTRONIC TICKET RECEIPT after completing my purchase online?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact us by Phone at EVA AIR Reservation if you have
not received it. We will resend it to your E-mail address that you provided to us.
I am an EVA frequent flyer member. What kind of discount will EVA provide if I buy tickets on the EVA website?
To express EVA’s appreciation to all of our frequent flyer members for their support, the EVA website frequently announces promotional fares to only these select members. Please log in with your member data before going to Online Reservation.
Members will be able to view special unannounced promotions with some mileage deductions. Please refer to PROMOTIONS for complete details.
How will I know when my ticket has been issued?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen immediately or such information will be provided by e-mail afterwards.
What are the Verified by Visa, MasterCard® SecureCode™ and American Express SafeKey®?
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the
authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers
Verified by Visa, MasterCard® SecureCode™ or American Express SafeKey®, our e-ticketing website will automatically take you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel
(Extra Safety to Your Online Flight Purchase with Verified by Visa, MasterCard SecureCode® and American Express SafeKey®.)