Can I reserve a special meal using the EVA online booking system?
Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. If the special meal you
require is not listed in our meal list online, please contact one of our reservation offices.
If you need special meal services on another airline, please contact the other airline directly but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.
Can I select my seat when I book and buy my ticket online?
Yes. If you already purchased the ticket on the EVA Web site and your flights are on EVA Air, you can make seat assignment online. Online seat selection is available up to 24 hours before your scheduled flight departure. Passengers who have used our advance
seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. EVA Air and UNI Air may adjust seats other than those being pre-selected by passengers for flight type change or airport operating
Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
Can passengers who are not the Infinity MileageLands members use the EVA online booking system? What kind of discount will EVA provide if members buy tickets on the EVA website?
As long as your travel meets the Terms and Conditions that apply to our online booking system, you can make your reservation and buy your ticket on EVA Air’s Web site. Though we welcome your Evergreen Club membership, you do not have to be a member of our
frequent flyer program to book travel online.
To express EVA’s appreciation to all of our frequent flyer members for their support, the EVA website frequently announces promotional fares to only these select members. Please log in with your member data before going to Online Reservation. Members will
be able to view special unannounced promotions with some mileage deductions.