How many passengers can I book with one reservation?
Each transaction may only purchase a total of four tickets(not including infant tickets) and must contain at least 1 adult (over 16 years old), each adult may only bring 1 infant and 1 child. Infant does not occupy a seat, and must be under the age of
2 while traveling. If you wish to buy a ticket for infants or children only, please contact our local ticket center or a travel agency.
May I request a bassinet, diaper and infant meal when purchasing an infant ticket online?
For bassinet, diaper and infant meal requests, please contact our Reservation Department after you purchase your tickets. A limited number of bassinets can be reserved for free on all EVA Air flights. They can be used for infants under 8 months of age due
to size limitations. Our reservation specialists will assist to confirm availabilities for you.
Can I change the passenger name after I have completed my purchase online?
Names cannot be changed. If a ticketed passenger will not be traveling, please apply for a ticket refund. To minimize inconvenience to our passengers, we must confirm the accuracy of all the passenger information we are given. If you are an Infinity MileageLands
member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport. Use your name as it appears on these documents to make your online bookings and ensure that all your mileage credits are accumulated.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger
name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to