Ticket purchasing procedure
Tickets can only be purchased, in person, by adult passengers whose flights depart from Hong Kong(Not applicable due to COVID-19), Macau and Bangkok. At the airport, passengers shall present the valid documentation for verification by EVA Air’s airport check-in staff. Those failing to present the mentioned documents will be requested to repurchase the ticket at the airport.
- For passengers whose trip origins from Hong Kong and Macau, electronic student visa, International Student Visa, school admissions document, overseas Student document, and/or International Student Identity Card (ISIC) are accepted.
- For passengers whose trip origin from Hong Kong / Macau to Taiwan, only Hong Kong/Macau/Mainland China students who are holding non-Taiwan Passport studying in Taiwan are applicable.
- Each student ticket transaction allows no more than 9 passengers, all of whom must be at least 12 years old and hold valid Student ID. Same condition applies to Australia Working Holiday Tickets, all passengers in per reservation must hold valid documents.
- Reservations can be made from 3-7 hours (depends on routes) to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.
- To eliminate credit card fraud, the cardholder must be one of the people listed in the reservation, except in the following circumstances:
A. Passengers departing from Taiwan who pay by internet ATM
B. Passengers departing from China who pay by a credit card or debit card issued by a Chinese bank.
C. Passengers pay by PayPal.
- Please refer to fare notes for rebook and cancellation policy before completing your transaction.
- The refund application(s) is only for bookings made on EVA Air official website. Details please refer to the Fare Note of your ticket. For itinerary to/from USA: A no-penalty 100% refund will be given if the refund application is made within 24 hours of purchase and if the ticket purchase was made at least one week (168 hours) prior to the first flight departure.
- EVA Air reserves the right to change schedules, and to substitute different aircraft.