If your itinerary is affected by the “Taiwan Transfer Ban” announced by Taiwan CDC which applies to Handling Guideline of BR/B7 flights affected by COVID-19, please cancel your flights through Manage>View My Booking>Cancel Booking first, then submit your refund application through Plan & Book>Book Online>Refund Application/Inquiry. Due to system limitation, refund penalty will be collected without itinerary canceled. Please contact EVA Air reservation center for the reimbursement after refund application submitted on-line.
This function is applicable only to online transactions from EVA Air official website, App, transactions paid by credit card or certain third party payments (note) from reservation and ticketing center, including flight ticket and ancillary service. Passengers who wish to apply for flight ticket refund, please input the ticket number. Passengers who wish to apply for ancillary services refund, such as excess baggage fee, please input the electronic miscellaneous document(EMD) number.
Note: Alipay and WeChat Pay in Mainland China.
Please refer to Handling Guideline of BR/B7 flights affected by COVID-19.
Note: the ticket number starts with 69524, and the electronic miscellaneous document (EMD) number for prepaid baggage or other ancillary services start with 69545.
(Last Name, e.g. Smith)
(First Name + Middle Name, e.g. JohnKevin.)
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