Can I change the passenger name after I have completed my purchase online?
The name cannot be changed, but it may be corrected or modified for the following reasons to the same passenger :
- Incorrect spelling
- Reversal of first name and surname
- An incorrect title
- To add an alias
- Name change is not allowed if ticket includes flights operated by other airlines or codeshare flights, purchasing a new ticket is required.
Please contact EVA Air reservation office or your travel agent for the amendment and a service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request.Any applicable refund service charge and No-Show fee will be deducted from the amount
refunded.We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 working days after receiving a complete
refund request. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter toapply refund.
Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
Do I must be an Infinity MileageLands member in order to purchase ticket(s) and ancillary service(s) online?
No. everyone can purchase ticket(s) and ancillary service(s) online as long as the terms and conditions are fulfilled your requirement.