Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.
Where do I get the ticket I have purchased online?
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check-in at the airport, you can easily get your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
Are there any additional travel charges other than the ticket fare (i.e. airport tax) that I have to pay?
There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in
ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at an airport.
If I already have a ticket, can I make a reservation through the online booking system?
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.