What is the Air Passenger Duty (APD) tax? How is the Air Passenger Duty (APD) tax identified on a ticket?
The Air Passenger Duty (APD) tax is a tax collected on departures from airports in the United Kingdom (UK). The Air Passenger Duty (APD) tax can be identified as ‘GB’ in the tax break down section of a fare.
How many infant tickets can be purchased online? What are some other requirements?
An infant does not occupy a seat and must be less than 2 years old for the entire journey. Each infant must travel with an adult 16 years or older, so the number of infant tickets purchased must be equal or less than that of adult tickets purchased.
Can I be wait-listed for a flight or keep my return travel date open when I book online?
No, for wait-list bookings and itineraries with open dates, please contact our reservation office.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request.Any applicable refund service charge and No-Show fee will be deducted from the amount
refunded.We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 working days after receiving a complete
refund request. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter toapply refund.