How many passengers can I book with one reservation?
Each transaction may only purchase a total of 9 tickets (not including infant tickets) and must contain at least 1 adult (over 16 years old), each adult may only bring 1 infant (Infant does not occupy a seat, and must be under the age of 2 while traveling.)
and 1 child, or at most 3 children. Please contact our reservation & ticketing staff if you wish to book a child or infant ticket only.
What is the Air Passenger Duty (APD) tax? How is the Air Passenger Duty (APD) tax identified on a ticket?
The Air Passenger Duty (APD) tax is a tax collected on departures from airports in the United Kingdom (UK). The Air Passenger Duty (APD) tax can be identified as ‘GB’ in the tax break down section of a fare.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger
name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to
How far in advance can I book my flight?
Reservations can be made from 3-7 hours (depends on flights) to 360 days before departure. Upon completion of the booking, a reservation reference number and ticket number will be generated automatically by the system.