Where do I get the ticket I have purchased online?
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check-in at the airport, you can easily get your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.
This is my first time to buy a ticket on the EVA website. What should I pay attention to?
Please refer to the
Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.