Are there any additional travel charges other than the ticket fare (i.e. airport tax) that I have to pay?
There are travel taxes and fees that may be required in addition to your ticket fare. Most of these are set by government authorities or airport operators at arrival and departure points. These taxes and additional charges may be included or excluded in
ticket fares, and you may also be required to pay additional taxes or travel charges upon arrival or departure at an airport.
Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.
May I request a bassinet, diaper and infant meal when purchasing an infant ticket online?
For bassinet, diaper and infant meal requests, please contact our Reservation Department after you purchase your tickets. A limited number of bassinets can be reserved for free on all EVA Air flights. They can be used for infants under 8 months of age due
to size limitations. Our reservation specialists will assist to confirm availabilities for you.
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
If you want to change your schedule, you can do so online via
CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel
on the desired dates and routing.