Do I must be an Infinity MileageLands member in order to purchase ticket(s) and ancillary service(s) online?
No. everyone can purchase ticket(s) and ancillary service(s) online as long as the terms and conditions are fulfilled your requirement.
EVA Air Online Booking system requires filling up both, the last and first name for passenger. Can I purchase ticket(s) if I only have one name, i.e. Khishnamurti?
Yes, please enter your name in both sections, first name and last name to complete the transaction. I.e. First name: Khishnamurti and Last name: Khishnamurti.
How do I purchase a seat for my infant less than 2 years of age?
Infant tickets occupying a seat may cost as much as child or an adult ticket. Please contact our Ticketing Department or your travel agency.
What are the Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® and JCB J/Secure?
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the
authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take
you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel
If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition,
the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.)
For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing
or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
(Extra Safety to Your Online Flight Purchase with Verified by Visa, MasterCard SecureCode®, American Express SafeKey® and JCB J/Secure™.)