What other products does EVA sell on its website besides tickets?
The EVA website not only allows you to purchase tickets, but also offers the following services:
- Car rental
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger
name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to
Can I select my seat when I book and buy my ticket online?
Yes. If you already purchased the ticket on the EVA Web site and your flights are on EVA Air, you can make seat assignment online. Online seat selection is available up to 12 hours before your scheduled flight departure. Passengers who have used our advance
seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. EVA Air and UNI Air may adjust seats other than those being pre-selected by passengers for flight type change or airport operating
Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.