Why passenger got the different price between Mobile message and ticketing information after they finished online reservation?
Due to our online reservation has adapted to SITA CCA authorization system to obtain approval code, that it will automatically convert the currency to US dollar in order to get approval code. Some banks may send instant message to passengers immediately
when this process begins to take place. Since the currency conversion depends on the international exchange rate, which changes constantly, the actual exchange rate that applies to the payment depends on when the confirmation has completed. There may be some
minor differences in between the mobile message and the actual payment because the instant message is calculated in US dollar and converted to local currency via issuing bank setting.
Can I change the passenger name after I have completed my purchase online?
The name cannot be changed, but it may be corrected or modified for the following reasons to the same passenger :
- Incorrect spelling
- Reversal of first name and surname
- An incorrect title
- To add an alias
- Name change is not allowed if ticket includes flights operated by other airlines or codeshare flights, purchasing a new ticket is required.
Please contact EVA Air reservation office or your travel agent for the amendment and a service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
What are the Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® and JCB J/Secure?
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the
authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take
you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel
If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition,
the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.)
For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing
or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
(Extra Safety to Your Online Flight Purchase with Verified by Visa, MasterCard SecureCode®, American Express SafeKey® and JCB J/Secure™.)
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
If you want to change your schedule, you can do so online via
CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel
on the desired dates and routing.