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Traveling Experience Feedback

EVA Air values every customer's feedback and is dedicated to providing a comfortable journey for all passengers. We sincerely appreciate your sharing of your travel experience and valuable suggestions for service improvement.

Your feedback will be duly conveyed to the relevant departments for continuous service enhancement. Please understand that we may not be able to respond to each comment individually. Thank you for your understanding and continued support.

Need Immediate Assistance?

If your inquiry involves booking, ticketing, Infinity MileageLands membership, baggage or airport services, the following channels will help you obtain more timely information:

  1. Please visit FAQ or EVAAIR Chatbot for quick access to further information.
  2. For the nearest customer service center, or for airport or baggage services, please refer to Global Service Centers, Airport Offices, or Baggage Services.

※ EVA Air values your privacy. Any personal data you provide will be properly protected.

  • For member of Infinity MileageLands, please log in your membership number and password. For other, please enter the information requested by the following comment page.
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Mailing Address

EVA Airways
Service Quality Management Dept.
376, Sec. 1, Hsin-Nan Rd., Luchu Dist.,
Taoyuan City, 338301, Taiwan