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Change Date/Flights

  • This function is for voluntary itinerary changes. Any applicable fare difference, taxes/fees/charges difference, and ticket change fee will be collected.
  • If you are eligible for the ticket change/refund policy announced by EVA Air/UNI Air in response to specific events:
    • If you qualify for the flexible ticket change policy for flights that have not been cancelled or rescheduled, please use this function to make your changes. The system will automatically waive the ticket change fee for one change.
    • If you qualify for the ticket change policy due to a flight cancellation or schedule change, please rebook through Flight disrupted-Reschedule and Refund or contact your original travel agent or our Customer Service Center for assistance.
  • Please note that any special service requests (SSRs) associated with the original booking will be cancelled when the itinerary is changed. If such services are still required after the change is completed, please submit your requests again.
  • This function is applicable only to itineraries issued on EVA Air tickets (ticket numbers beginning with 695) and to tickets whose fare conditions permit changes. For itinerary changes to Infinity MileageLands Award Tickets, please visit the Infinity MileageLands Award Ticket Service page. For other terms and conditions, please refer to the Notes below.
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Note

  • The system offers booking/ticket modifications from 3~7 hours to 360 days prior to flight departure. The modification must apply to all passengers under the same booking. The booking modification/payment/ticket modification will be completed online simultaneously.
  • This feature is applicable to modifiable tickets purchased through our website, EVA Mobile App, ticketing counters, and phone sales, as well as tickets issued by travel agencies for entire journeys on EVA Air/UNI Air international flights (only partially used tickets are acceptable; if the entire journey hasn't been used, please contact your original issuing travel agency). This feature is not applicable under the following conditions (including but not limited to). For change requests under any of these conditions, please contact EVA Air ticketing office:
    1. The booking record is not the original booking record of the ticket purchased, or the number of passengers is different from the original booking record;
    2. The booking includes special requests, which require processing by the EVA Air reservation center, such as: pet transportation, cabin-seat baggage, various medical needs, medical/sports equipment transportation, etc.;
    3. Partially used tickets may use this service once.;
    4. Award-upgraded bookings or tickets;
    5. The booking includes additional service payments, such as pre-purchased baggage, chargeable seat, Exclusive Gourmet Meal, etc.
    6. The booking includes more than 9 passengers.
    7. The booking includes upgraded seats via EVABidDeal.
    8. The transaction purchased through Multi-city/Stopovers channel, and there are three (or above) segments in the original booking.
    9. Tickets issued through travel agencies with itineraries involving non-EVA Air/UNI Air flights or tickets for which the entire journey has not been used.
  • Member mileage award tickets redeemed via this website cannot use this service.
  • Any special requests for the new itinerary must be requested again (e.g. seat selection/special meals/wheelchair…). Please make use of the website's Manage Your Trip service or contact EVA Air's booking staff for assistance. Certain special services are not guaranteed for modifications made within 24 hours before departure.
  • Ticket date and itinerary modifications may incur price differences and handling fees (the Booking Service Charge and change fees incurred are non-refundable if you apply refund).
  • You are advised to complete the payment for the modified booking/ticket with the same credit card used for the original purchase. If different credit cards are used, please carry both credit cards to the airport for verification.
  • In certain situations (e.g. change of departure in a peak-season to off-season), a cancellation and purchase of a new ticket may be cheaper than a ticket modification.