If I already have a ticket, can I make a reservation through the online booking system?
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
If you want to change your schedule, you can do so online via
CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel
on the desired dates and routing.
EVA Air Online Booking system requires filling up both, the last and first name for passenger. Can I purchase ticket(s) if I only have one name, i.e. Khishnamurti?
Yes, please enter your name in both sections, first name and last name to complete the transaction. I.e. First name: Khishnamurti and Last name: Khishnamurti.
Why is it necessary for the credit card used to purchase the ticket to be presented at the counter upon check-in at the airport?
This requirement safeguards the cardholder and helps prevent credit card fraud. All passengers who purchase tickets online are required to present the credit card they used when they check in at the airport. EVA Air may reserve the right to deny boarding
to passengers who fail to present the original credit card used to purchase ticket.