1. Taiwan High Speed Rail tickets advance booking and booking enquiries. We would like to remind you that if there is any schedule change during the holiday seasons the update announcement will be published at Taiwan High Speed Rail stations and on the official website.
2. In compliance with Taiwan High Speed Rail’s regulations, passengers that wish to benefit from flight and train joint tickets must make a booking with EVA Air or UNI Air and obtain booking reference and ticket numbers in advance (Ticket status must be available). Passengers then must enter their name and ticket numbers via EVA Air website. The Taiwan High Speed Rail additional purchase system will provide available seats for passengers to book 3 days before the scheduled departure dates (including the day) or 3 days after the scheduled arrival dates (including the day). The rules remain the same for tickets collection and travelling by Taiwan High Speed Rail trains. Please note passengers must pay attention for the train schedule that you intend to travel and collect tickets beforehand. Tickets are non-refundable when passengers fail to collect their tickets on time and result in missing their train.
3. The special fares of additional purchase for THSR tickets are only available while payment transactions are completed on this website. The train seats are limited and please refer to the THSR website announcements for any changes. EVA Air is not liable for passengers who cannot complete the ticket purchase process on website or are unable to purchase preferred train time due to unstable THSR online ticketing system and internet transmission. (Such as failure to connect to the website due to heavy demand during peak seasons or system cannot provide preferred train time). As a result, if purchasing tickets directly from THSR website or other THSR tickets selling channels; passengers will be ineligible to purchase this special fare THSR tickets. EVA Air will not be liable for any fare difference, refund administration fee and derivative costs.
4. Due to Hong Kong local regulations, passengers who purchase flight tickets and departing from Hong Kong are not eligible to benefit from this additional service.

Reservation:

1. Taiwan High Speed Rail additional purchase service is only provided to passengers who are holding EVA Air or UNI Air international flights tickets. This must be issued and not yet used in order to apply. Please allow one day after ticket issued for this service to be available.
   
2. Beginning 2021/01/04: Tickets are available to book 29 days up to 1 hour prior to scheduled time of departure. (If the period opens for booking adjusted due to force majeure, THSRC will make additional announcements.)
3. Passengers only can purchase THSR train tickets according to their departure and arrival stations. For example, if your flight departs from Taiwan and your return flight arrives at Taiwan Taoyuan International Airport, you are eligible to purchase additional Taiwan High Speed Rail train tickets from/to Taoyuan station.
   
4. Please allow sufficient time for both arrival/departure trains at the THSR station and transferring to EVA Air/UNI Air flights. (Please note the check-in counter closes 60 minutes prior to the departure at Taiwan Taoyuan International Airport.)
   • We suggest to allow at least 2.5 hours transferring time for flights departing from Taiwan.
   • We also suggest to allow at least 2.5 hours transferring time for flights arriving in Taiwan from foreign destinations.
5. The system only provides passengers to purchase one-way tickets at a time. For return tickets, passengers must make a booking separately for the return sector and will receive two different booking references. Passengers are free to purchase single or return tickets as long as the flight tickets status are available and bookings are made within 29 days before the scheduled dates.
   
6. Ten tickets maximum when purchasing one-way tickets. Passengers must hold the same flight itineraries in order to book train tickets together under one transaction. For booking have made under one transaction, passengers do not necessarily have to travel together on the same train. They can also choose to travel with other companions. Please note bookings made separately may result in passengers being seated separately.
   
7. The Taiwan High-Speed Rail additional purchase program only provides passengers holding EVA Air and UNI Air international flights tickets can purchase Taiwan High Speed Rail ticket with the following discounted rates: 
   22% discount from Monday to Thursday for both Standard class and business class. From Friday to Sunday, the discounted rates change to 15% for both Standard class and business class. The actual selling price is subject to the price displayed at the time of purchase. * Please note: by law, Taiwan High-Speed Rail provides half-price tickets for children age under 12, Taiwan citizens over 65, and disabled passengers. It is recommended that passengers purchase concession tickets via Taiwan High-Speed Rail ticket-selling channels. For further information on accompanied children without a ticket please refer to the Taiwan High-Speed Rail official website.
8. Passengers must enter their passport or ID card number when purchasing Taiwan High Speed Rail train tickets as a proof of identification for ticket collection. (In case there are more than 2 passengers travelling together, please enter one of the companion‘s passport or ID card number. For foreign passengers holding passports without Arabic numerals, please enter your date of birth in “YYYYMMDD” format. For example, if the date of birth is 1 July 1991, please enter “19910701”.
   
9. Passengers must enter a valid email address when purchasing Taiwan High Speed Rail train tickets. After booking is completed, the system will automatically send a confirmation to the email address provided including booking reference and itinerary.
   
10. Taiwan High Speed Rail ticket is calculated by Taiwan Dollars.
    
11. In order to protect the rights of credit card holders, only VISA, Master Card and JCB with 3D secure are accepted. To prevent credit card information from being stolen, passengers are required to enter credit card number and expiry date. In addition, security code and 3D secure code are also required. The system does not provide service for applying 3D secure code. Passengers wish to apply for a 3D secure code, please contact your credit card issuer.
12. Once booking is completed, Taiwan High Speed Rail reference code will be generated by the system. Please make a note of the reference code as this will need to be provided for ticket collection. It is recommend keeping your booking reference safely and printing the confirmation after booking is completed.
13. Further ticketing information please refers to Taiwan High Speed Rail official website.
    

Taiwan High Speed Rail ticket collection:

1. After booking is completed, passengers can collect tickets from KIOSK machines or at ticket counters at Taiwan High Speed Rail station. Please provide Taiwan High Speed Rail booking reference and nominee’s passport or ID card number. (Information provided when booking Taiwan High Speed Rail tickets.)
2. Passengers can collect tickets at convenience stores (7-11, Family Mart, Hi-Life and OK store). TWD10 surcharge will be added per ticket. (TWD20 surcharge for return tickets.)
3. Passengers must pay attention to the train schedule that you intend to travel and collect tickets beforehand. Tickets are not refundable when passengers fail to collect their tickets on time and results in failing to board their train.
4. In case you have forgotten the information needed for ticket collection, please visit our online webpage “Taiwan High Speed Rail Additional Purchase – Manage Your Trip” or contact with our local reservation office. Please provide your English name and flight ticket number and our staff will assist to locate your Taiwan High Speed Rail booking record.

Taiwan High Speed Rail Additional Purchase Booking Record – Manage your Trip:

1. Passengers can find all booking records at our online webpage “Taiwan High Speed Rail Additional Purchase – Manage Your Trip”
2. Refund service is also available via “Taiwan High Speed Rail Additional Purchase – Manage Your Trip”
   
3. Passengers can either enter Taiwan High Speed Rail booking reference and nominee’s passport or ID card number. (Information provided when booking Taiwan High Speed Rail tickets.) Or English name and EVA Air/UNI Air international flights ticket number to review the booking.
   
4. In case you have forgotten the Taiwan High Speed Rail booking reference, please contact with our local reservation office. Please provide your English name and flight ticket number and our staff will assist to locate your Taiwan High Speed Rail booking record.
   

Refund Taiwan High Speed Rail ticket:

1. Before ticket collection
   • Passengers that wish to refund their tickets please visit our online website webpage “Taiwan High Speed Rail Additional Purchase – Manage Your Trip” and complete refund application 30 minutes before the scheduled departure times. (According to Taiwan High Speed Rail’s regulation, please note within 30 minutes for the scheduled departure times, refund application will not be accepted)
     
   • After refund application is completed, the ticket fares will be returned to the original credit card that passengers used for booking. (Surcharge is not required.)
     
2. After ticket collection
   For further refund information please refer to Taiwan High Speed Rail official website. Please note after ticket collection and ticket refund, passengers will not benefit from Taiwan High Speed Rail additional purchase discount.

Change train times:

1. Before ticket collection
   • The website does not provide train time change function.
     
   • Passengers that wish to change their travel time please apply for ticket refund via “Taiwan High Speed Rail Additional Purchase – Manage Your Trip” and complete refund application 30 minutes before the scheduled departure times. After that, use original EVA Air or UNI Air flight ticket number to book and purchase Taiwan High Speed Rail ticket again. (Ticket status must be available).
2. After ticket collection
   
   • Further information for passengers who wish to change their train times after ticket collection, please refer to Taiwan High Speed Rail official website.
   • Once ticket has been issued, passengers who wish to change their train times must apply 30 minutes before the scheduled departure times at ticket selling counters at Taiwan High Speed Rail stations. Passengers are only allowed to change train times once. In addition, passengers are not allowed to change departure/arrival points and train cabins. Please note passengers must pay attention for the train time that you intend to travel and collect tickets beforehand. Tickets are non-refundable and booking will not be cancelled when passengers fail to change their tickets on time and no longer eligible for travel.
     

Additional information:

1. Passengers travel with Taiwan High Speed Rail is not eligible to accumulate EVA Air Infinity MileageLands points.
   
2. Passengers using preferential or discounted tickets but who fail to prove their qualification, or changing to ride in cars of higher fare shall pay the difference in the fares. An additional 50% of the difference in the fares may be charged as penalty according to Passenger Transportation Contract.
3. In case of any disruption, update announcement will be published on Taiwan High Speed Rail official website as well as at train stations. EVA Air will not be liable to update on own website.
   
4. After passengers have purchased tickets or completed their journey, can apply a “certificate of ticket issuance or on-board certificate” by providing ticket receipt at ticket selling counters or information counter at Taiwan High Speed Rail stations. Passengers are allowed to apply it once. Passengers should return their certificates of ticket issuance when applying any alterations or refund.