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Cancel Booking

This is only for cancellation of your itinerary, not ticket refund.

If your purchase was made through EVA AIR website and wish to change the itinerary or refund, please proceed to Change Date/Flights or Refund Application/Inquiry. For tickets purchased via travel agents, please contact travel agents to change itinerary or refund.

Enter your booking reference (6 letters and/or numbers).

(Last Name, e.g. Smith)

(First Name + Middle Name, e.g. JohnKevin.Please skip if you do not have a first name.)

Note

  • This is only for cancellation of your itinerary, not ticket refund.
  • You can cancel the entire booking via this system 1 hour prior to flight departure for any booking made through all channels. Please note all the passengers in same booking record will be cancelled.
  • Conditions as below are not eligible for on-line cancellation, please contact your travel agency or EVA Air reservation center.
    (1) Make a partial cancellation on flights or passengers
    (2) Bookings not yet ticketed
    (3) Group passengers
    (4) Bookings include other airlines made by travel agent.
    (5) Unable to cancel on-line for technical or other reasons