Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger
name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to
After my seat has been selected and confirmed, can I change it online?
Yes, you can use the online seat selection to change your seat.
If I already have a ticket, can I make a reservation through the online booking system?
Please contact an EVA reservation/ticketing office to make your reservation if you are already holding a ticket.
How many infant tickets can be purchased online? What are some other requirements?
An infant does not occupy a seat and must be less than 2 years old for the entire journey. Each infant must travel with an adult 16 years or older, so the number of infant tickets purchased must be equal or less than that of adult tickets purchased.