Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. After you have completed a refund application, you can inquire about the progress of the process on our Web site using your credit card number and the passenger
name. Refund processing time is approximately two months and any applicable service charges will be applied accordingly. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter to
What are the Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® and JCB J/Secure?
They are online security verification services launched by international card-issuers, namely Visa, MasterCard and American Express, which require the cardholders to supply both the credit card information and a personal security password to complete the
authorization process, in order to prove that the transaction is made by the actual cardholders. If your card-issuer offers Verified by Visa, MasterCard® SecureCode™, American Express SafeKey® or JCB J/Secure™, our e-ticketing website will automatically take
you to your card issuer’s website, where you will be required to enter your personal password.
If your card issuer does not offer such verification services, you will be required to present the credit card used in your ticketing transaction upon check-in at the airport for verification purposes, noting that the cardholder must be one of the travel
If your credit card transaction has been successfully authorized through Verified by Visa or MasterCard® SecureCode or American Express SafeKey® or JCB J/Secure, you will NOT be required to present the credit card upon check-in at the airport. In addition,
the cardholder does NOT need to be one of the travel companions.(However, if you have only entered the 3- (or 4-) digit card verification code on the back (or front) of the credit card, then you will still be required to present your credit card at the airport.)
For any abnormal credit card transaction upon purchasing, an email will be sent to the email address provided as notification of the transaction error. We have the right to request the passenger/credit card holder to present the credit card used upon purchasing
or the passenger/credit card holder may be requested to pay the flight ticket in cash before taking the flight.
(Extra Safety to Your Online Flight Purchase with Verified by Visa, MasterCard SecureCode®, American Express SafeKey® and JCB J/Secure™.)
Can I select my seat when I book and buy my ticket online?
Yes. If you already purchased the ticket on the EVA Web site and your flights are on EVA Air, you can make seat assignment online. Online seat selection is available up to 24 hours before your scheduled flight departure. Passengers who have used our advance
seat selection service are requested to complete check-in procedures at least one hour before their flight is scheduled to depart. EVA Air and UNI Air may adjust seats other than those being pre-selected by passengers for flight type change or airport operating
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
If you want to change your schedule, you can do so online via
CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel
on the desired dates and routing.