Where do I get the ticket I have purchased online?
As soon as an electronic ticket is issued, all of your ticket data is stored in our electronic database. When you check-in at the airport, you can easily get your boarding pass by presenting your passport and the credit card you used to pay for the ticket.
After my seat has been selected and confirmed, can I change it online?
Yes, you can use the online seat selection to change your seat.
Can I apply for a refund using the EVA Web site?
If you purchased the ticket on the EVA Web site, it can be refunded through our online system. The refund will be promptly processed once we receive your refund request.Any applicable refund service charge and No-Show fee will be deducted from the amount
refunded.We'll process your refund back to the original credit card within 7 working days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we’ll process your refund within 20 working days after receiving a complete
refund request. If your original ticket has been reissued, refund application will be unable to process. Please contact EVA local ticketing counter toapply refund.
Can I make a change or cancel in routing using a ticket purchased through the EVA online booking system? If changes have not been made before departure, can I just show up at the airport and take care of it when I check in for the flight?
If you want to change your schedule, you can do so online via
CHANGE DATE/FLIGHTS. But any cancelation must contact one of our ticketing offices in advance to make the necessary changes. Otherwise the booking or ticket may not be accepted upon check-in at the airport and you may have to purchase a new ticket for travel
on the desired dates and routing.