May I request a bassinet, diaper and infant meal when purchasing an infant ticket online?
For bassinet, diaper and infant meal requests, please contact our Reservation Department after you purchase your tickets. A limited number of bassinets can be reserved for free on all EVA Air flights. They can be used for infants under 8 months of age due
to size limitations. Our reservation specialists will assist to confirm availabilities for you.
Can I change the passenger name after I have completed my purchase online?
The name cannot be changed, but it may be corrected or modified for the following reasons to the same passenger :
- Incorrect spelling
- Reversal of first name and surname
- An incorrect title
- To add an alias
- Name change is not allowed if ticket includes flights operated by other airlines or codeshare flights, purchasing a new ticket is required.
Please contact EVA Air reservation office or your travel agent for the amendment and a service fee may be charged.
If you are an Infinity MileageLands member, please be sure your name appears on Infinity MileageLands membership materials in the same way it is shown on your passport.
Use your name as it appears on these documents to make your bookings and ensure that all your mileage credits are accumulated.
Whom should I contact if I did not receive an EVA AIR ELECTRONIC TICKET RECEIPT after completing my purchase online?
As soon as you complete and confirm your booking, a reservation reference number and ticket number will be displayed on the screen or such information will be provided by e-mail afterwards. Please contact us by Phone at EVA AIR Reservation if you have
not received it. We will resend it to your E-mail address that you provided to us.
Can I reserve a special meal using the EVA online booking system?
Yes, special meals are available to passengers for age, medical, dietary or religious reasons, and you can reserve one using our Web site because of any of these requirements at least 24 hours before your scheduled flight departure. If the special meal you
require is not listed in our meal list online, please contact one of our reservation offices.
If you need special meal services on another airline, please contact the other airline directly but cannot guarantee that the carrier can provide it. Special meal service depends upon whether the other airline has it available or not.